FAQ

If you would like to purchase an engagement ring or wedding band with us, you will need to Book a Call or a Visit to our showroom to speak with our team. We have found in our 13 years of doing this work that the whole process is simplified and more successful when we have a direct relationship with you. Book Now to schedule a time to chat with us, it's a low pressure time to get to understand your project.

You can check out directly with some of our products & services, such as:

• Milestone Fine Jewelry (think necklaces, earrings, bracelets)
• Courses
• Counsel

Book Now, baby!

All our work is made-to-order in our Sebastopol studio and with our partner artisans. Please expect 4-8 weeks for most designs. Hint: You can see turn-around times on each product listing too.

Our mission — is to create unforgettable heirlooms that you will love lifelong. If for any reason you are unsatisfied with your item, please contact us so we can guide you through your options.

Made to order items — Ring mountings and fine jewelry are eligible for return/ exchange/ store credit within 7 days of receipt with 10% restock fee - unless exchanging for an item of greater value. Center stones over 0.25ct are not eligible for return, you can however upgrade or exchange your center stone into a new design with a flat rebuild fee (this fee varies).

Upgrades — You can upgrade your stone at anytime, as long as your new purchase exceeds your original purchase by 20%. Your original purchase will be returned to us for a credit of the original value, to be applied to your new purchase.

Heck yes, baby! Come visit us in gorgeous Sebastopol, California. It's where we craft our jewelry, showcase our work by appointment, and share our curated goods.

We have a concierge on our team who will coordinate a specific date for your package to arrive overnight via your preferred carrier, UPS or FedEx, using our specialty third-party insurance designed for shipping jewelry. It's all fancy. And it works! You get personal white-glove service from our team and full protection.

Probably! We love reinventing jewelry anew. You can check out out our full

• Heirloom Redesign program
• take a quiz
• or book a call here >

Lifetime Warranty — We guarantee our rings to be free of manufacturing defects upon delivery. We cover the cost of all repairs on your mounting for the first year, including free replacement of small stones (under 2mm). Thereafter, repair costs are passed through to you at a discounted rate.

Center stones (diamond/sapphire/other) are not included in this warranty and would need to be covered by way of your own insurance, we recommend looking into Jeweler's Mutual or inquiring with your home or renter's insurance coverage. 

Warranty is valid for normal advisable wear which includes adherence to annual service appointments. If the ring is noticeably damaged by way of being bent or showing improper care we will repair the ring at cost.

You are required to maintain your ring via Annual Care appointments to keep your warranty up to date and active.

We have an Annual Care Membership — All our clients are asked to participate in care of their jewelry. Regular maintenance does wonders to prevent serious repair work and heartbreaks.

We offer two service plans which include a deep cleaning, inspection of prongs and stones, refinishing, and retipping (when appropriate). Choose between:

In-Person Membership If you're able to regularly make it to our Sebastopol showroom.

Remote Membership for folks who cannot make it to our Sebastopol showroom.

Annual Care appointments are required for your Lifetime Warranty to stay active and valid. If 16 months lapses between care appointments, your Lifetime Warranty becomes void.

We do repairs on our own designs. If you have a repair or resizing, please contact us. We do not offer general repair work to the public.

Check out our Guide. You can also contact us for help.

All of the designs in our core collection of Engagement and Wedding rings are customizable - there is so much we can do to tailor it to you and make it unique.

Fully custom design is currently full, but feel free to reach out to be added to our waitlist. Please be prepared that custom design budgets include a $5000 artist fee as a base labor price before materials and usually take 4-6 months from concept to completion.

Please open a ticket with us via our contact page or call/text us at 707-890-2431.

We usually respond within 24 hours.

For sure! When you chat with our team, just let us know that you're more of a straightforward person and would just like to get help putting in an order. We only woo-out with consent 😉

Contact us or Book Now. We'd love to help you on your journey.